Customer Service Representative
Job Summary
The Customer Service Representative is responsible for ensuring customer satisfaction by resolving inquiries and product-related concerns. This role requires professional handling of issues and clear communication to educate customers effectively. Successful candidates will manage case documentation and escalate concerns appropriately while adapting to program updates.
Responsibilities
- Ensure customer satisfaction and issue resolution
- Resolve customer needs and concerns
- Educate customers on product information
- Maintain customer case documentation
- Manage escalations and issue redirection
Required Skills
- Excellent communication skills
- Call center experience preferred
- Problem-solving capabilities
- Ability to learn program updates
- Professional complaint handling
Job Details
Qualifications:
- High School Graduate with at least six (6) months of call center experience or Senior High School graduate and up with or without call center experience.
- Willing to work on-site.
- With excellent oral and written communication skills.
- Can educate customers on inquiries and other product information.
- Able to handle issues and complaints in a professional manner.
Job Responsibilities:
- Responsible for delivering customer satisfaction and problem resolution to the client’s customers.
- Responsible for resolving customer needs, concerns, and problems.
- Responsible for educating the customer on detailed product information.
- Responsible for customer case documentation.
- Responsible for proper escalation, transfer and redirection of customer concerns.
- Ability to learn and understand ongoing training and program updates to impact issue handling and overall customer satisfaction.
- Ability to deal with problems and find solutions that are outside of the box or outside of the standard situation.