Customer Service Representative
Job Summary
This position involves handling inbound calls from customers to provide friendly and knowledgeable support. You will be responsible for resolving customer inquiries, maintaining accurate interaction records, and escalating complex issues to supervisors. Successful candidates will work onsite in Alabang and must be open to shifting and night schedules.
Responsibilities
- Handle inbound customer calls
- Resolve customer inquiries promptly
- Escalate complex issues
- Maintain interaction records
Required Skills
- Excellent English communication
- Voice account experience
- Willingness to work night shifts
- Valid NBI clearance
Job Details
Job Requirements:
- Willing to work onsite in Alabang
- Open to shifting and night shift
- Can start ASAP
- With valid/active NBI
- Excellent English communication skills
- Comfortable handling voice accounts
Responsibilities:
- Handle inbound calls from customers, providing friendly and knowledgeable support
- Respond to customer inquiries and resolve issues promptly
- Escalate complex matters to supervisors as needed
- Provide updates to customers on the status of their requests
- Maintain accurate records of customer interactions
- Adhere to company policies and procedures to deliver a consistently high level of service