Service Advisor

Responsibilities: - Engage with customers via phone, email, online platforms, and face-to-face to deliver professional and attentive service - Coordinate repair and maintenance scheduling to ensure timely and seamless service delivery - Troubleshoot customer issues by analyzing concerns and providing effective solutions or escalating complex cases - Maintain accurate records of customer interactions, warranty claims, and payments for operational transparency - Identify and suggest process improvements to enhance customer satisfaction and service efficiency - Collaborate with cross-functional teams to resolve customer concerns promptly and effectively - Continuously update automotive product knowledge to provide accurate and reliable information to customers - Support ad-hoc operational duties to maintain smooth workshop functioning Preferred competencies and qualifications: - 1–3 years of experience in customer service or hospitality, preferably in the hospitality/customer service industry - Experience in the automotive industry is a plus - Proficient in Customer Relationship Management (CRM) systems and Microsoft Office suite - Strong communication and interpersonal skills demonstrated by effective listening, empathy, and response to customer needs - Excellent problem-solving and critical thinking skills applied to handle diverse customer queries - Adaptable and flexible with the ability to multi-task in a fast-paced environment - Team player with a positive attitude and commitment to upholding the company’s brand image - Hold a valid Class 3 Driving License - Willingness to work a 5.5-day week (Mon–Fri: 8am–5pm, Sat: 8am–12pm)