Customer Service Representative
Job Summary
The Customer Service Representative will handle account-related inquiries and provide support for platform users. Responsibilities include resolving issues via phone, email, or chat and enforcing community guidelines. Candidates must have at least 6 months of BPO experience and be comfortable working on a shifting schedule.
Responsibilities
- Assist users with account-related concerns
- Support content creators and viewers regarding features
- Resolve inquiries via phone, email, or chat
- Monitor and enforce community guidelines
- Investigate inappropriate or harmful content
Required Skills
- Minimum 2 years of college
- 6 months BPO experience
- Excellent communication skills
- Willingness to work shifting schedules
- Onsite availability
Job Details
Job Requirements:
- Completed at least 2 years in College with no back subjects
- Candidates must have at least 6 months of BPO Experience
- Must have excellent communication skills
- Must be willing to work onsite in Vertis North
- Willing to work on shifting schedule
- Okay for Project Based employment for 4 months
- Must not have been connected with Online Search Engine Account within 3 months prior joining date
Responsibilities:
- Assist users with account-related concerns, including login issues, password resets, and account recovery.
- Provide support for content creators and viewers regarding platform features and policies.
- Review and resolve customer inquiries through phone, email, or chat.
- Monitor and enforce community guidelines and platform policies.
- Investigate reports of inappropriate, harmful, or copyrighted content.