Fraud Account Customer Service
Job Summary
As a Customer Service Representative - Fraud, you will handle inbound and outbound calls to prevent fraud. You will assist customers in problem-solving while navigating multiple systems to protect the client’s brand. The role requires maintaining a positive customer experience during every interaction.
Responsibilities
- Handle inbound and outbound calls
- Prevent fraudulent activities
- Navigate multiple systems
- Resolve customer issues
Required Skills
- Customer service experience
- Verbal and written communication
- System navigation
- Problem-solving skills
Job Details
Job Overview: As a Customer Service Representative - Fraud, you will be representing the client on the phone to the consumer. Inbound and Outbound calling efforts will consist of using effective 2 of 3 relationship building skills to partner with the customer and help problem solve to prevent fraud. You will be required to navigate multiple systems during these phone calls while functioning efficiently on the computer. Our efforts focus on protecting the client’s brand reputation and creating a positive customer experience.
Qualifications:
- High School Diploma or its equivalent
- Open for Fresh Grad
- 1 year of call center collections, customer service, or telemarketing experience preferred
- Proficiently communicate verbally and in writing with customer using the English language
Shift Details:
- Start Date: July 7
- Onsite
- Graveyard shift