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Customer Service Executive

Date PostedMay 4, 2026LocationTampines Street 92CompanyW NETWORK PRIVATE LIMITEDSalary$2,500 to $3,500 MonthlyTypePermanent

Job Summary

We are seeking a results-driven Customer Service Executive to deliver excellent customer service and support daily operations. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment while contributing to continuous improvements. You will handle customer inquiries, manage order processing, and engage with customers across various digital platforms.

Responsibilities

  • Handle customer inquiries and complaints professionally
  • Process orders and maintain accurate documentation
  • Engage with customers on social media platforms
  • Collaborate with internal teams for service improvement

Required Skills

  • 2+ years customer service experience
  • Proficiency in CRM and MS Office
  • Strong analytical and data interpretation skills
  • Excellent communication and problem-solving abilities

Job Details

Key Responsibilities Customer Support & Service Delivery - Handle customer inquiries, requests, and complaints in a timely and professional manner - Provide accurate product and service information to customers - Ensure high standards of customer satisfaction and service quality Order Processing & Documentation - Process customer orders and ensure accurate record-keeping in internal systems - Maintain proper documentation and data integrity Online Customer Engagement - Monitor and respond to customer enquiries across online platforms, including social media channels such as TikTok and Instagram - Engage with customers through digital platforms to support service recovery and enhance customer experience - Assist in managing online feedback, comments, and messages in a timely and professional manner Issue Resolution & Follow-Up - Follow up with customers to ensure issues are resolved satisfactorily - Escalate complex cases to relevant internal teams when necessary Coordination & Collaboration - Work closely with internal teams to ensure smooth service delivery - Support improvements in processes and customer experience Requirements - Degree or Diploma in Business Administration, Management, or a related discipline - Minimum 2 years of experience in Customer Service or a related field - Experience in process improvement or digital transformation initiatives - Analytical mindset with the ability to interpret data and drive improvements - Proficient in CRM systems and Microsoft Office applications Work Schedule - 5 Days, 9:00am – 6:00pm