Customer Service Representative

Key Responsibilities: - Omnichannel Support: Respond to customer inquiries via phone, email, live chat, and social media with a prompt, professional, and friendly demeanor. - Issue Resolution: Actively listen to customer concerns, diagnose problems, and deliver effective solutions to ensure first-contact resolution whenever possible. - Product Expertise: Participate fully in training sessions to maintain a deep understanding of our products, services, and company policies. - Data Integrity: Keep precise, detailed, and up-to-date records of all customer interactions, feedback, and actions taken within our CRM system. - Site Flexibility: Commute to and work effectively from our designated sites in Bay, Los Baños, and Calamba based on operational schedules and business needs. - Team Collaboration: Cultivate a positive team environment by collaborating with peers and sharing valuable insights to improve the overall customer experience. Qualifications: - Experience: No experience required! Entry-level candidates and fresh graduates are highly encouraged to apply. - Location & Mobility: Must be willing and able to work at our different site locations: Bay, Los Baños, and Calamba. - Education: High school diploma or equivalent required; an Associate’s or Bachelor’s degree is a plus. - Communication Skills: Exceptional verbal and written communication skills with the ability to convey information simply and clearly. - Tech Literacy: Basic computer literacy (typing skills, familiarity with web browsers, and Microsoft Office or Google Workspace). Training on our specific CRM tools will be provided. - Core Competencies: Strong emotional intelligence, patience, coachability, a quick-learning mindset, and a natural "customer-first" attitude. - Adaptability: Ability to multitask, manage time effectively, and adapt quickly to changing site schedules.