Customer Service Agent
Job Summary
The Customer Service Agent will handle inbound and outbound inquiries through multiple channels like phone, chat, and email. The role focuses on resolving customer concerns efficiently and providing accurate product information. Candidates are expected to maintain high service standards while meeting performance targets.
Responsibilities
- Handle inbound and outbound inquiries
- Resolve customer concerns
- Provide product information
- Document interactions
- Meet performance targets
Required Skills
- BPO experience preferred
- Strong communication skills
- Problem-solving abilities
- Multitasking skills
- Flexible availability
Job Details
Job Description:
- Handle inbound and outbound customer inquiries via phone, chat, or email.
- Resolve customer concerns efficiently and professionally.
- Provide product/service information and basic troubleshooting when needed.
- Document interactions accurately in the system.
- Maintain high customer satisfaction and meet performance targets.
Qualifications:
- At least 1 year BPO experience preferred but not required
- Strong communication and problem-solving skills.
- Customer-focused with a positive attitude.
- Ability to multitask in a fast-paced environment.
- Willing to work flexible schedules.