Senior Customer Service Associate
Job Summary
The Senior Customer Service Associate manages local and overseas service operations, including unit status updates, service quotations, and delivery reports via SAP. This role involves coordinating logistics, processing PEZA documentation, and maintaining sustainable relationships with customers through regular communication and meetings. Additionally, the associate performs administrative tasks and ensures timely reporting for sales and inventory.
Responsibilities
- Manage local and overseas service operations
- Process SAP documentation and service quotations
- Coordinate logistics and PEZA filings
- Maintain customer relationships and satisfaction
- Perform administrative and reporting tasks
Required Skills
- 2-3 years Customer Service experience
- SAP proficiency
- Logistics coordination
- PEZA documentation knowledge
- Communication and reporting skills
Job Details
Responsibilities:
- Handle local, overseas, and subcon services.
- Provide timely updates of customer’s unit status for local and overseas through mail.
- Prepare and generate service quotations, delivery reports, purchase requests, and work orders through SAP.
- Book repair and calibration orders and parts/unit ordering to SCM Team.
- Schedule pull-out and deliveries for both local and overseas services.
- Coordinate with customer logistics teams for LOA, surety bonds, and OR.
- Process PEZA 8105 and 8106 for customer units.
- Conduct weekly follow-ups of pending quotations for Purchase Orders.
- Handle RFQ to suppliers and other local laboratories.
- Provide regular status updates of customer units via SAP.
- Coordinate with suppliers for overseas services and parts purchases.
- Build sustainable relationships and trust with customer accounts through open communication.
- Update importation and exportation details in the summary file.
- Ensure customers accomplish Customer Satisfaction Survey forms for monthly analysis.
- Obtain repeat orders from existing customers.
- Attend customer meetings to present company information and follow up on action items.
- Submit monthly local sales reports to SCM and Accounting.
- Gather supplier performance evaluations biannually.
- Create and submit the Liquidation ledger by the 15th of every month.
- Perform administrative tasks including preparation and filing of gate passes, road user documents, Admin coordination, VRF/MRF online filing, monitoring permits/certificates, and providing instructions to drivers/messengers.
Requirements:
- At least 2-3 years of experience in Customer Service.
- Proficiency in SAP for documentation and monitoring.
- Ability to handle logistics and PEZA documentation.