Customer Service Representative
Job Summary
A call center agent acts as the primary liaison between a company and its customers by handling inquiries, resolving complaints, and processing orders. The role focuses on delivering excellent service and driving customer satisfaction through effective communication and problem-solving. Candidates are expected to work on-site and possess basic computer literacy alongside good communication skills.
Responsibilities
- Answer customer calls
- Explain products clearly
- Solve problems and answer queries
- Keep accounts updated
- Take detailed call notes
Required Skills
- At least 6 months call center experience
- Basic computer literacy
- Good communication skills
Job Details
A call center agent acts as the primary liaison between a company and its customers. They handle high volumes of inbound and outbound calls, resolve complaints, process orders, and maintain accurate database records. Their core goal is to deliver excellent service and drive customer satisfaction
What you'll do daily:
- Answer customer calls
- Explain products clearly
- Solve problems and answer queries
- Keep accounts updated
- Take detailed call notes
Qualifications:
- At least 6 months call center experience
- SH/SHS Grad
- Willing to work on site
- Basic computer literacy
- Good communication skills
Benefits:
- Paid Training
- Competitive Salary
- Bonuses
- HMO and Other Benefits
- Career Growth Opportunities
- Fun and Supportive Team Environment