Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE Work Location: INGCO Service Center Work Schedule: Monday to Saturday | 7:30 AM – 4:30 PM Work Setup: Onsite Skills & Qualifications - Bachelor's Degree holder in Business Administration, Marketing, Communication, Hospitality Management, or any related field - With experience in customer service, client relations, after-sales support, or service center operations - Strong interpersonal and communication skills, both verbal and written - Able to handle customer inquiries, concerns, and service requests professionally - Customer-focused with a positive attitude and strong problem-solving abilities - Capable of managing multiple customer transactions while maintaining service quality - Familiar with preparing service-related documents, reports, and customer records - Knowledgeable in Microsoft Office applications such as Word, Excel, and Outlook - Able to coordinate effectively with technicians, service personnel, and other departments - Detail-oriented with good organizational and time management skills - Able to remain professional and composed when handling customer concerns - Willing to learn service center processes, repair workflows, and after-sales procedures - Responsible, dependable, and able to work with minimal supervision - Willing to work onsite from Monday to Saturday, 7:30 AM to 4:30 PM - Available to start as soon as possible Job Description - Serve as the primary point of contact for customers regarding product repairs, service requests, and after-sales concerns - Assist customers by providing accurate information about service procedures, repair status, and company policies - Receive, record, and process customer concerns, repair requests, and service transactions - Coordinate with service technicians and internal departments to ensure timely resolution of customer concerns - Monitor service progress and provide customers with updates regarding repair completion and service schedules - Maintain accurate customer records, service documentation, and transaction logs - Handle customer feedback professionally and escalate unresolved concerns when necessary - Assist in preparing service reports and operational documentation as required - Support front-desk and service center operations to ensure efficient customer assistance - Promote a positive customer experience through professional and courteous service - Perform other customer support and administrative duties assigned by management