Customer Service Representative

Key Responsibilities - Handle inbound customer inquiries regarding financial retail products and services. - Assist customers with account concerns, transactions, billing, and general inquiries. - Resolve customer issues efficiently while maintaining quality service standards. - Accurately document customer interactions and update account information. - Adhere to company policies, security procedures, and compliance guidelines. - Achieve individual and team performance metrics, including quality and customer satisfaction goals. - Maintain professionalism and confidentiality when handling customer information. Qualifications - High School Graduate. - At least 3 months of BPO experience. - Good English communication and interpersonal skills. - Basic computer navigation and typing skills. - Willing to work onsite in Bridgetowne. - Amenable to shifting schedules, weekends, and holidays. Benefits - Competitive salary package of ₱21,000–₱24,000 - Paid training - HMO and health insurance benefits - Government-mandated benefits - Performance-based incentives - Career growth and promotion opportunities - Supportive and inclusive work environment