Customer Service Representative
Job Summary
The Customer Service Representative in the Call/Scheduling Department ensures subpoenaed records are obtained by the due date while building professional relationships with custodians. Responsibilities include handling inbound and outbound calls, verifying data, following up on requests, and updating orders. Candidates must possess excellent communication skills, phone etiquette, and attention to detail.
Responsibilities
- Ensure subpoenaed records are obtained by the due date
- Build and maintain relationships with custodian of records
- Take inbound and make outbound calls
- Assist custodians with scheduling and inquiries
- Update orders with clear detailed notes
Required Skills
- Excellent communication skills
- Strong phone etiquette and active listening
- Highly detail-oriented and organized
- Proficient typing skills
- Experience in call center or BPO
Job Details
Job description: Customer Service Representative Role Responsibilities: Call/Scheduling Department representative’s primary duty and responsibility is to ensure we obtain subpoenaed records by the due date and to build and maintain a great professional relationship with custodian of records. Duties Include: Assisting custodians with scheduling appointments, questions and concerns regarding the release of records. Taking inbound and making outbound calls. Verifying data on initial call. Follow-up on requests. Routing work. Create letters, save and mail to custodian. Obtain the correct records. Update orders with clear detailed notes. Other duties as assigned. Skills and Requirements: Excellent communication skills, both verbal and written. Strong phone etiquette and active listening abilities. Highly detail-oriented and organized. Tenacious and self-motivated. Proficient typing skills and high level of accuracy. Ability to work independently and manage multiple tasks simultaneously. Experience in a call center or BPO environment. Knowledge of worker’s compensation is a plus.