Customer Service Representative
Job Summary
Provide excellent customer service to clients via phone and chat while resolving inquiries and complaints. Maintain detailed records of interactions and work collaboratively to enhance customer satisfaction. Requires at least 1 year of Call Center experience or 6 months of Tech BPO experience.
Responsibilities
- Provide customer service via phone and chat
- Assist with inquiries, issues, and product questions
- Maintain detailed records of interactions
- Resolve complaints and escalate issues
Required Skills
- College Graduate
- Proficient in English
- Strong communication and problem-solving abilities
- 1 year Call Center or 6 months Tech BPO experience
Job Details
Provide excellent customer service to clients via phone, and chat.
Assist customers with inquiries, issues, and product-related questions.
Maintain detailed records of customer interactions and transactions.
Resolve complaints and escalate complex issues to management.
Work collaboratively with team members to enhance customer satisfaction.
Educational Qualifications: College Graduate
Experience Level: At least 1 year Call Center experience or 6 months Tech BPO experience required
Skills and Competencies: Proficient in English language and excellent customer service skills
Working Conditions: Office environment, may require flexible hours
Qualities and Traits: Strong communication, patience, and problem-solving abilities