Business Development Officer
Job Summary
The FAITHM Group is seeking a Business Development & Service Intake Officer to generate sales leads and manage inbound inquiries for printer and IT services. This role serves as the central intake hub, handling ad inquiries, social media messages, repair requests, and CRM management. The ideal candidate will have strong communication skills and experience in sales support or customer service.
Responsibilities
- Generate sales leads and book appointments
- Manage inbound inquiries and service intake
- Coordinate schedules with technicians and maintain CRM records
Required Skills
- Bachelor’s Degree in Business, Marketing, or related field
- At least 1 year experience in sales support or customer service
- Strong communication skills and organized
Job Details
Job Description
Business Development & Service Intake Officer
Responsibilities
Lead Generation
- Identify and research potential corporate and SME prospects
- Conduct outbound calls and digital outreach
- Build and maintain updated lead database
- Book appointments for Sales Executives
Repair & Service Intake
- Respond promptly to inquiries (ads, social media, walk-ins, referrals)
- Gather complete client and unit details
- Schedule on-site service appointments
- Encode job orders accurately
Coordination & Tracking
- Coordinate daily schedule with technicians
- Maintain organized CRM records
- Submit weekly activity and intake reports
Performance Expectations (First 90 Days)
- Structured CRM system active
- Consistent meeting bookings for Sales
- Smooth repair intake process with minimal scheduling conflict
Job Requirements
- Bachelor’s Degree in Business, Marketing, or related field
- At least 1 year experience in sales support or customer service
- Strong communication skills
- Organized and process-driven
- Comfortable handling multiple inquiries daily