Thai Customer Service WFH
Job Summary
We are looking for a Thai-speaking Customer Service Representative to join our remote team based in the Philippines. The ideal candidate must be fluent in Thai, possess strong English communication skills, and be customer-focused with problem-solving abilities. This role involves handling inbound and outbound customer interactions and providing professional support across various channels.
Responsibilities
- Handle inbound and outbound customer interactions via phone, chat, and email
- Provide professional customer support in Thai and English
- Assist with account inquiries, service requests, and billing concerns
- Resolve customer issues efficiently and document interactions
Required Skills
- Fluent in Thai and strong English communication
- Customer service or BPO experience (an advantage)
- Strong problem-solving abilities
- Willingness to work in a remote/WFH and BYOD setup
Job Details
Qualifications:
- Proficient in Thai with strong English communication skills, both verbal and written.
- Customer service or BPO experience is an advantage.
- Fresh graduates and candidates without BPO experience are welcome to apply, provided they meet the language requirements.
- Strong verbal and written communication skills.
- Customer-focused with excellent problem-solving abilities.
- Able to work independently and effectively in a remote/WFH environment.
- Willing to work on a BYOD (Bring Your Own Device) setup.
- Must have a personal computer/laptop that meets the required technical specifications.
- Must have a reliable and stable internet connection suitable for remote work.
- Must be willing to work the required shift schedule, including weekends or holidays if applicable.
Job Responsibilities:
As a Thai Customer Service Representative, you will:
- Handle inbound and outbound customer interactions through phone, chat, email, and other support channels.
- Provide professional customer support in Thai and English.
- Assist with account inquiries, service requests, billing concerns, product information, and general support needs.
- Resolve customer concerns efficiently while maintaining a positive customer experience.
- Communicate clearly, accurately, and professionally with customers from diverse backgrounds.
- Document customer interactions and resolutions using company systems and tools.
- Escalate complex concerns when necessary and ensure proper follow-through.
- Meet quality, productivity, attendance, and customer satisfaction goals.
- Build customer trust through excellent service and effective problem resolution.
- Perform other duties as assigned to support business and operational needs.