Customer Service Representative
Job Summary
Respond to customer inquiries and handle complaints via various channels while maintaining product knowledge. Process orders, forms, and requests efficiently within established time limits. Requirements include a high school diploma, customer service experience, and proficiency in MS Office and CRM software.
Responsibilities
- Respond to customer inquiries via phone, email, live chat, or in person
- Handle customer complaints and provide appropriate solutions
- Process orders, forms, applications, and requests
- Maintain a comprehensive knowledge of company products
Required Skills
- High school diploma or equivalent
- Proven experience in customer service or a related role
- Strong proficiency in MS Office and CRM software
Job Details
Respond to customer inquiries via phone, email, live chat, or in person.
Handle customer complaints and provide appropriate solutions within the established time limits.
Process orders, forms, applications, and requests.
Maintain a comprehensive knowledge of company products.
High school diploma or equivalent (Associate's or Bachelor’s degree is a plus).
Proven experience in customer service or a related role.
Strong proficiency in MS Office and CRM software (e.g., Salesforce, Zendesk).