Data Encoder & Support
Job Summary
Process and encode data accurately into the system while providing timely and effective customer support via phone, email, and chat. Assist in troubleshooting and resolving customer inquiries and issues while maintaining updated customer information. Collaborate with team members to improve data encoding and customer service processes.
Responsibilities
- Process and encode data accurately into the system
- Provide timely and effective customer support via phone, email, and chat
- Assist in troubleshooting and resolving customer inquiries and issues
- Maintain and update customer information and records regularly
- Collaborate with team members to improve processes
Required Skills
- Bachelor’s degree in a relevant field
- 1-3 years of experience in data entry and customer support
- Proficiency in data entry software and CRM tools
- Strong attention to detail and excellent communication skills
Job Details
Process and encode data accurately into the system. Provide timely and effective customer support via phone, email, and chat. Assist in troubleshooting and resolving customer inquiries and issues. Maintain and update customer information and records regularly. Collaborate with team members to improve data encoding and customer service processes.
Requirements
Educational Qualifications: Bachelor’s degree in a relevant field.
Experience Level: 1-3 years of experience in data entry and customer support.
Skills and Competencies: Proficiency in data entry software and customer relationship management (CRM) tools.
Qualities and Traits: Strong attention to detail and excellent communication skills.
Working Conditions: Ability to work in a fast-paced environment and manage multiple tasks simultaneously.