E-Commerce Associate
Job Summary
The E-Commerce Associate manages daily online store operations, including product listings, order processing, and customer service on platforms like Shopee and Lazada. The role involves supporting promotional activities, optimizing advertising performance, and monitoring key sales metrics. Additionally, the associate coordinates with internal teams to ensure inventory accuracy and prepares regular performance reports.
Responsibilities
- Manage Shopee and Lazada daily store operations
- Create and optimize product listings and ad performance
- Monitor store metrics and coordinate order fulfillment
Required Skills
- 1–2 years of Shopee/Lazada experience preferred
- Familiar with Seller Center and platform tools
- Strong analytical and problem-solving skills
- Proficient in Microsoft Excel or Google Sheets
Job Details
Responsibilities:
- Manage the daily operations of Shopee and Lazada stores.
- Create and optimize product listings (titles, descriptions, images, keywords, attributes).
- Upload new products and maintain existing listings.
- Plan and join platform campaigns, flash sales, vouchers, bundles, and promotional activities.
- Manage Sponsored Ads and optimize advertising performance (ROI/ROAS).
- Monitor store performance, sales, conversion rate, traffic, and other key metrics.
- Coordinate with the warehouse to ensure inventory accuracy and timely order fulfillment.
- Handle customer inquiries and maintain excellent store ratings.
- Analyze competitors, pricing, and market trends.
- Prepare weekly and monthly sales and performance reports.
- Work closely with the marketing team to increase store sales and brand awareness.
Job Requirements:
- We are open to hiring fresh graduates, but least 1–2 years of experience operating Shopee and/or Lazada stores is preferred.
- Familiar with Seller Center and platform tools.
- Experience in product listing optimization and campaign management.
- Knowledge of Sponsored Ads is preferred.
- Strong analytical and problem-solving skills.
- Good communication and organizational skills.
- Proficient in Microsoft Excel or Google Sheets.