Healthcare CS Representative

Key Responsibilities Handle customer inquiries and concerns through phone, chat, or other communication channels. Provide accurate and timely information regarding healthcare services, accounts, and customer concerns. Assist customers with requests, questions, and basic account-related issues. Listen actively and communicate professionally with customers. Analyze customer concerns and provide appropriate solutions or escalate issues when necessary. Maintain accurate and complete customer information and records. Follow company policies, procedures, and quality standards. Work collaboratively with team members to meet performance and customer service goals. Handle sensitive customer information with professionalism and confidentiality. Be willing to work on weekends and holidays as required by the business. Qualifications College graduate, with or without experience Applicants who have completed at least 2 years in college must have 6 months of customer service-related work experience Above-average English communication skills, both verbal and written Good interpersonal and relationship-building skills Strong analytical and problem-solving skills Good comprehension and active listening skills Basic knowledge of Microsoft Office Customer-service oriented with a positive and professional attitude Willing to work on weekends and holidays Willing to work in a fast-paced and customer-focused environment