Customer Service Representative
Job Summary
This role involves handling inbound and outbound calls to determine reasons for account delinquency and negotiating repayment terms. The ideal candidate will support the Account Resolution functional area by utilizing product and system knowledge. Additionally, the position requires working on a shifting schedule on-site in McKinley Hill, Taguig.
Responsibilities
- Handle inbound and outbound calls
- Negotiate terms of repayment
- Support Account Resolution functions
- Escalate complex issues to seniors
Required Skills
- 6 months BPO customer service experience
- Completed 2 years in college or equivalent
- Shift schedule flexibility
- Onsite work capability in Taguig
Job Details
Job Requirements
- At least 6 months of Customer Service experience in the BPO industry
- Completed at least 2 years in college (undergraduate or graduate level)
- Open to Associate Degree and Vocational graduates
- Willing to work on a shifting schedule
- Amenable to work onsite in McKinley Hill, Taguig
- Must be available for an onsite interview
Responsibilities
- Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency
- Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances
- Support Account Resolution functional area by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems
- Regularly receive direction from supervisors, and escalate questions and complex issues to more senior roles
- Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers