Healthcare Documentation Manager

Qualifications Bachelor's degree in Healthcare Administration, Nursing, Medical Allied Sciences, Business Administration, or a related field. Minimum of 5–8 years of experience in Healthcare BPO, healthcare documentation, medical records, or healthcare operations. At least 2–3 years of experience in a supervisory or managerial role. Strong knowledge of healthcare documentation processes, medical terminology, HIPAA, and healthcare compliance standards. Experience managing healthcare documentation teams, deployment processes, or medical records operations. Proven ability to lead teams, manage multiple priorities, and deliver results in a fast-paced environment. Excellent leadership, coaching, and stakeholder management skills. Strong analytical, reporting, and problem-solving abilities. Excellent verbal and written communication skills. Proficient in Microsoft Office and reporting tools. Willing to work onsite in Pasig City. Can start ASAP. Key Responsibilities Lead and oversee the end-to-end healthcare documentation deployment process, ensuring timely and accurate completion of all required documentation. Manage the daily operations of the documentation team, ensuring productivity, quality, and compliance with established service standards. Review, validate, and monitor healthcare documentation for completeness, accuracy, and adherence to client requirements and regulatory guidelines. Coordinate with internal departments, healthcare providers, clients, and external stakeholders to facilitate smooth deployment and onboarding activities. Develop, implement, and continuously improve documentation workflows, policies, and standard operating procedures (SOPs). Monitor operational metrics, prepare performance reports, and implement action plans to improve efficiency and quality. Ensure compliance with HIPAA, data privacy regulations, client policies, and company standards. Lead, coach, and develop supervisors and documentation specialists to promote high performance and employee engagement. Identify operational risks and implement corrective and preventive actions to minimize documentation errors and delays. Support audits, quality assurance initiatives, and process improvement projects. Partner with Workforce Management, Quality Assurance, HR, and Operations teams to ensure successful deployment and service delivery. Contribute to business growth by supporting process transitions, client implementations, and continuous operational improvements.