IT Technical Support
Job Summary
Provide first-line IT technical support for hardware and software issues via multiple channels. Diagnose, resolve, and document technical incidents and user requests accurately. Assist with system access, software installation, and peripheral device maintenance.
Responsibilities
- Provide first-line IT support
- Diagnose and resolve hardware/software issues
- Assist users with system access and installation
- Maintain support records in ticketing system
- Setup and maintain computers and peripherals
Required Skills
- Hardware troubleshooting
- Software troubleshooting
- Technical support
- System configuration
- Documentation
Job Details
Technical Support: Provide first-line support for IT incidents and requests via phone, email, and in-person, troubleshooting hardware and software issues.
Issue Resolution: Diagnose and resolve technical hardware and software issues, escalating to senior IT staff when necessary.
User Assistance: Assist users with system access, software installation, and configuration of hardware and software applications.
Documentation: Maintain accurate records of support requests, issues, and resolutions in the ticketing system; document troubleshooting steps for future reference.
Maintenance: Assist in the setup, configuration, and maintenance of computers, printers, and other peripheral devices.