IT Technical Support
Job Summary
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Troubleshoot, diagnose, and resolve technical problems in a timely manner while maintaining documentation of user issues and resolutions. Assist in the setup and configuration of new equipment and educate users on software and hardware usage and best practices.
Responsibilities
- Provide technical assistance and support for systems, software, and hardware
- Troubleshoot, diagnose, and resolve technical problems
- Maintain documentation of user issues and resolutions
- Assist in the setup and configuration of new equipment
- Educate users on software and hardware usage
Required Skills
- Proficiency in Linux
- IT infrastructure management
- System analysis
- CCTV systems
- Strong problem-solving skills
Job Details
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Troubleshoot, diagnose, and resolve technical problems in a timely manner. Maintain documentation of user issues and resolutions. Assist in the setup and configuration of new equipment. Educate users on software and hardware usage and best practices.
Educational Qualifications: Diploma in Information Technology or related field.
Experience Level: Less than 1 year of relevant experience in technical support.
Skills and Competencies: Proficiency in Linux, IT infrastructure management, system analysis, and CCTV systems.
Working Conditions: Office environment with occasional on-site support.
Qualities and Traits: Strong problem-solving skills, attention to detail, good communication, and teamwork abilities.