Customer Service Representative
Job Summary
Provide exceptional support to members/patients regarding their healthcare plans, claims, or medical inquiries. Maintain accurate documentation of all interactions in accordance with compliance standards. Address and resolve customer concerns efficiently while maintaining a professional and empathetic tone.
Responsibilities
- Provide support for healthcare plans, claims, and medical inquiries
- Maintain accurate documentation of all customer interactions
- Address and resolve customer concerns efficiently with empathy
Required Skills
- At least 2 years in College or SHS grad with 2 years experience
- Minimum 1 year contact center experience
- Excellent communication and interpersonal skills
Job Details
Provide exceptional support to members/patients regarding their healthcare plans, claims, or medical inquiries. Maintain accurate documentation of all interactions in accordance with compliance standards. Address and resolve customer concerns efficiently while maintaining a professional and empathetic tone.
Requirements
- Education: At least 2 years in College (Undergraduate). Open to Senior High School graduates with at least 2 years of relevant work experience.
- Experience: Minimum of one (1) year experience in a Contact Center setting. Experience in a Healthcare account is highly preferred.
- Skills: Excellent communication and interpersonal skills; ability to handle sensitive information with confidentiality.
Work Details
- Salary Package: up to PHP 39,700 (Total package including Base Pay + Allowances).
- Work Set-up: On-site (Taguig Site).
- Schedule: Flexible/Shifting Schedule (Must be open to night shifts/rotating shifts).