Customer Support
Job Summary
STACKph is seeking a detail-oriented Medical Billing Customer Support Representative to handle patient billing and insurance queries. The ideal candidate will have strong communication skills and experience in healthcare revenue cycle management. Responsibilities include resolving billing discrepancies and educating patients on payment plans and insurance benefits.
Responsibilities
- Handle inbound and outbound billing and insurance queries
- Research and resolve billing discrepancies and claim rejections
- Educate patients on payment plans and insurance benefits
- Meet performance targets for call resolution and accuracy
Required Skills
- 6 months BPO experience or 1-2 years in medical billing/healthcare RCM
- Strong problem-solving and communication skills
- Ability to handle sensitive information with confidentiality
Job Details
Medical Billing Customer Support Representative
We are seeking a detail-oriented and empathetic Medical Billing Customer Support Representative to join our team. The ideal candidate will have strong communication skills, a customer-first mindset, and experience in healthcare revenue cycle management.
Key Responsibilities:
· Handle inbound and outbound calls, emails, and chats related to patient billing and insurance queries.
· Assist patients in understanding their statements, charges, and insurance coverage.
· Research and resolve billing discrepancies, denials, and claim rejections.
· Document all interactions in the system with accuracy and attention to compliance requirements (HIPAA, TCPA, etc.).
· Escalate complex issues to senior billing or compliance staff when necessary.
· Educate patients on payment plans, insurance benefits, and financial assistance options.
· Meet performance targets such as call resolution time, accuracy, and customer satisfaction.
Qualifications:
· Open for applicants with 6 months BPO experience handling internation voice account; OR1–2 years of experience in medical billing, healthcare RCM, or customer support.
· Strong problem-solving skills with the ability to explain complex billing concepts in a simple way.
· Excellent verbal and written communication skills.
· Ability to handle sensitive information with professionalism and confidentiality.