Biomedical Service Engineer
Job Summary
The Biomedical Service Engineer works closely with the Health Facility, Sales department, and Project Management to handle pre-sales, post-sales, and after-sales services including preventive maintenance, repairs, and installation of medical machines and equipment. Key responsibilities involve equipment installation, conducting product demonstrations, providing technical assistance, and maintaining tools and test equipment. Candidates must hold a bachelor's degree in an engineering field and possess at least 5 years of related work experience.
Responsibilities
- Provide services for equipment installation, repairs, and maintenance
- Complete preventative maintenance and field modifications
- Conduct product demonstrations and presentations
- Provide technical assistance to clients and end users
- Prepare and submit biomedical reports
Required Skills
- Knowledge of medical equipment and imaging products
- Strong technical, interpersonal, and communication skills
- Problem-solving and troubleshooting abilities
- Bachelor's degree in Engineering
- At least 5 years of working experience
Job Details
About the job: The Biomedical Service Engineers work closely with the Health Facility, Sales department and Project Management. He/She will handle the pre sales, post and after sales service, such as preventive maintenance, repairs, and installation of Medical Machines and equipment.
Key Responsibilities:
- Provide services for equipment installation, repairs, and maintenance
- Completing Preventative Maintenance and field modifications
- Conduct product demonstration/ presentation
- Provide technical assistance to clients and clients’ end users
- Maintaining daily communications with customers to ensure resolution and proper follow-up
- Maintaining tools and test equipment and ensuring they are properly calibrated
- Installs new equipment by establishing, adjusting, calibrating, and testing performance.
- Maintains equipment by completing preventive maintenance schedules, conducting tests and troubleshooting and repairing malfunctions
- Spearhead and ensure proper checking of medical equipment during arrival from Principals/ Manufacturers and upon deployment to customer site either for demo or delivery purposes
- Prepares and submit biomedical reports and other reportorial requirements by collecting, analyzing, and summarizing information and trends
- Maintains safe and healthy working environment by conducting safety tests, recommending, and complying with procedures, training, and guiding medical and healthcare personnel and complying with regulatory codes
- And other tasks that may be assigned.
Key Skills Requirement:
- Knowledge on various medical equipment/machines (Imaging Products- Xray, CT Scan, Mamo, Patient Monitor, etc)
- Able to prioritize and follow through tasks
- Ability to work under pressure
- Presentation skills
- Research skills
- Strong technical skills.
- Strong interpersonal and communication skills
- Excellent organizational and consultative skills
- Excellent collaboration and negotiation skills
- Exceptional customer service skills
Qualifications:
- Bachelor's/College Degree in Engineering (Biomedical/ Electrical/ Mechanical/ Electronics and Communications)
- Professional License is an advantage
- At least 5 years of working experience in the related field
- Excellent verbal and written communication skills
- Driven, Passionate, Customer-Focused and Goal/Result-Oriented
- Must be willing to travel and do field work