Medical Customer Service

Key Responsibilities - Handle customer inquiries and provide professional, courteous, and timely assistance. - Listen to customer concerns, identify their needs, and provide appropriate solutions. - Accurately document customer interactions and update relevant information in company systems. - Follow account procedures, policies, and quality standards. - Maintain confidentiality and handle customer information responsibly. - Escalate complex or unresolved concerns to the appropriate team when necessary. - Meet established performance, productivity, attendance, and quality expectations. - Work effectively with team members and support overall account goals. - Participate in training, coaching, and other activities designed to improve performance and service quality. Requirements - Must have completed at least 2 years of college, regardless of course or field. - At least 6 months of work experience in any industry. - BPO experience is not required. - Good verbal and written communication skills. - Customer-service oriented with a positive and professional attitude. - Willing to learn and follow established processes. - Basic computer literacy and ability to navigate multiple systems. - Willing to work on shifting schedules, including night shifts, weekends, and holidays as required by the account. - Must be willing to work onsite, subject to the assigned work location. Compensation & Benefits Salary Package: - ₱18,000 Basic Salary - ₱1,000 Flex Fund Allowance - 20% Night Differential Benefits: - HMO coverage starting Day 1 - Performance Incentives - 14th Month Pay - ₱300/month Rice Allowance upon regularization - Show-Up Bonus - Referral Bonus