Customer Service Executive

Key Responsibilities - Deliver exceptional customer service by responding to member inquiries regarding Benefit utilization, Letter of Authorization (LOA) issuance, Policy coverage and exclusions, and Approval status and related healthcare benefits concerns. - Professionally handle member complaints and feedback, ensuring timely and effective resolution. - Meet service-level targets through high productivity and quality customer interactions. - Coordinate with technical teams, insurers, brokers, and service providers to resolve member concerns and achieve desired outcomes. Qualifications - Fresh graduates of medical-related courses are welcome to apply; internship experience in a medical or healthcare setting is an advantage. - At least 3rd-year college undergraduate with experience in the medical or healthcare industry. - Bachelor's Degree holder with relevant experience in the medical and healthcare field. - Experience in a call center environment is preferred (but not required). - Medical or healthcare account experience is an advantage. - Excellent verbal and written communication skills in both English and Tagalog. - Strong customer service orientation with the ability to work independently in a fast-paced environment. - Proactive, responsible, and solution-driven mindset. - Proficient in Microsoft Office applications, including Microsoft Word and Excel.