Customer Service Representative
Job Summary
We are seeking a detail-oriented and empathetic Medical Billing Customer Support Representative to handle billing queries and insurance claims. The ideal candidate will have strong communication skills and experience in healthcare revenue cycle management. Responsibilities include resolving billing discrepancies and educating patients on payment plans and insurance benefits.
Responsibilities
- Handle inbound and outbound billing queries
- Research and resolve billing discrepancies
- Educate patients on payment plans and benefits
- Meet performance targets and document interactions
Required Skills
- 1–2 years medical billing or customer support experience
- Strong problem-solving skills
- Excellent verbal and written communication
- Ability to handle sensitive information confidentially
Job Details
Role: Medical Billing Customer Support Representative
Description
Handle inbound and outbound calls, emails, and chats related to patient billing and insurance queries.
Assist patients in understanding their statements, charges, and insurance coverage.
Research and resolve billing discrepancies, denials, and claim rejections.
Document all interactions in the system with accuracy and attention to compliance requirements (HIPAA, TCPA, etc.).
Escalate complex issues to senior billing or compliance staff when necessary.
Educate patients on payment plans, insurance benefits, and financial assistance options.
Meet performance targets such as call resolution time, accuracy, and customer satisfaction.
Requirements
1–2 years of experience in medical billing, healthcare RCM, or customer support.
Strong problem-solving skills with the ability to explain complex billing concepts in a simple way.
Excellent verbal and written communication skills.
Ability to handle sensitive information with professionalism and confidentiality.