Care Service Coordinator

Rostering and scheduling of staff to ensure all shifts have been allocated to the required standard Review and maintain accurate clinical documents, ensuring compliance with regulations. Develop and maintain relationships with clients and promote a strong customer focused culture Work together with the customer, family/careers and relevant Case Managers to ensure the client goals are achieved Answering, screening and directing telephone enquiries Responding to emails, queries or requests where possible, alternatively referring stakeholders or customers to the appropriate source Maintain files and documentation Organize maintenance, clinical products and services for clients as requested Available to be on-call outside of normal working hours on a rotating roster to attend to emergency shift cancellations and find replacement staff as required. General office administration duties Ad-hoc tasks as required Educational Qualifications: Bachelor’s degree in healthcare, medical field, or related area. Experience Level: 1-3 years of experience in clinical documentation or medical record keeping. Skills and Competencies: Excellent communication skills, both written and verbal. Strong work ethic and attention to detail. Working Conditions: Office environment with standard working hours; may require collaboration with healthcare professionals. Qualities and Traits: Dependable, time management skills, ability to meet deadlines, and proficient in computer skills.