Trainer
Job Summary
We are seeking a dedicated Trainer to conduct sessions and orientations for new and existing employees. The ideal candidate will develop training materials, assess employee skills, and provide coaching to improve performance. At least 1 year of experience as a Trainer in the BPO industry is required.
Responsibilities
- Conduct training sessions and orientations for employees
- Develop and prepare training materials, manuals, and presentations
- Assess employee skills, knowledge, and performance gaps
- Provide coaching and guidance to improve work performance
- Monitor and evaluate training effectiveness and progress
Required Skills
- College Graduate of CEC, IT or tech related courses
- At least 1 year experience as a Trainer in BPO industry
- Experience in product specific training and/or upskilling
- Experience handling blended accounts
Job Details
Job Requirements
Strictly College Graduate of CEC, IT or any tech related courses
Atleast 1 year Experience as a Trainer in BPO industry
Experience in doing product specific training and/or upskilling
Experience doing Training Needs Analysis is a plus
Experience handling blended accounts
Responsibilities
Conduct training sessions and orientations for new and existing employees
Develop and prepare training materials, manuals, and presentations
Assess employees’ skills, knowledge, and performance gaps
Provide coaching and guidance to improve work performance
Monitor and evaluate training effectiveness and progress
Maintain training records, attendance, and reports