Customer Service Representative

Customer Service Representative- HEALTHCARE ACCOUNT QUALIFICATIONS - At least High School Graduate/Senior High School Graduate - At least 6 months call center experience required (Healthcare Account) - Good communication and customer service skills - Willing to handle inbound customer calls - Willing to work in a fast-paced customer service environment - Willing to work a shifting schedule - Can start asap - Salary will be based on experience, interview performance, and assessment results RESPONSIBILITIES - Handle inbound calls from patients, members, providers, or healthcare customers - Assist customers with account, benefits, eligibility, billing, and service-related concerns - Provide accurate and appropriate information based on established processes and guidelines - Assist with basic inquiries regarding healthcare plans, coverage, claims, appointments, and services - Verify and update customer information while maintaining data accuracy and confidentiality - Resolve basic customer concerns and provide appropriate solutions or next steps - Escalate complex or sensitive healthcare concerns to the appropriate department or support team - Troubleshoot basic account and service-related issues - Document customer interactions, concerns, and resolutions accurately in the system - Follow established healthcare, customer service, privacy, and compliance procedures - Maintain professionalism, empathy, and patience when assisting customers - Deliver a positive customer experience on every interaction - Meet established quality, productivity, attendance, and customer satisfaction targets