Customer Service Rep
Job Summary
Handle customer inquiries and provide necessary information regarding products and services for an e-commerce social media role. Resolve customer complaints efficiently and ensure satisfaction through professional communication. Work towards meeting and exceeding individual and team goals.
Responsibilities
- Handle customer inquiries and provide information
- Resolve customer complaints efficiently
- Document interactions in the company database
- Ensure customer satisfaction
Required Skills
- Diploma in a relevant field
- Average to excellent English communication
- At least 6 months CSR/Call Center experience
- Strong problem-solving abilities
Job Details
Description
Handle customer inquiries and provide necessary information regarding products and services.
Resolve customer complaints efficiently and effectively.
Document all interactions with customers in the company database.
Ensure customer satisfaction through empathetic and professional communication.
Work towards meeting and exceeding individual and team goals.
Requirements
Educational Qualifications: Diploma in a relevant field.
English Communication Skills: Average to excellent
Experience Level: At least 6 months of CSR/Call Center Experience
Skills and Competencies: Excellent verbal and written communication skills.
Qualities and Traits: Strong problem-solving abilities and a customer-focused mindset.
Responsibilities and Duties: Ability to work in a fast-paced environment.