Customer Service Representative

Job Responsibilities Provide professional, courteous, and personalized assistance to passengers through phone, email, chat, or other communication channels. Assist customers with flight reservations, ticket purchases, seat selection, and booking confirmations. Process flight rebookings, cancellations, refunds, and ticket modifications according to airline policies. Provide accurate information about flight schedules, delays, cancellations, baggage allowances, and travel requirements. Deliver exceptional service to business-class, first-class, and frequent-flyer passengers, ensuring a high standard of customer satisfaction. Maintain professionalism, empathy, and attention to detail to build customer loyalty and deliver a premium travel experience. Qualifications Must be at least a college-level education. At least 1 year of international voice experience in a BPO or customer service environment. Must have at least 6 months of Airline GDS experience. Good verbal and written communication skills in English. Strong customer service and problem-solving abilities. Ability to handle customer inquiries, concerns, and requests professionally. Willing to work on a rotating shift schedule, including possible night shifts, weekends, and holidays. Willing to work 100% onsite at our Ortigas office. Benefits HMO coverage Paid training Night shift differential 13th-month pay Government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG, subject to applicable requirements Performance-based incentives Performance bonus Work Details Work Setup: 100% Onsite Schedule: Rotating shifts Work Location: 21st Floor, Cyberscape Gamma, Ortigas Center, Pasig City Salary Package: ₱28,000