Customer Service Representative

Handle inbound and outbound calls, emails, or chats to resolve customer inquiries or complaints. Provide accurate information about products, services, and company policies. Troubleshoot and resolve technical issues or account-related concerns. Process orders, refunds, or requests efficiently while maintaining customer satisfaction. Maintain detailed records of customer interactions in the CRM system. Meet or exceed performance metrics, including quality, accuracy, and response time. Escalate complex issues to appropriate departments when necessary. Deliver excellent service to ensure customer retention and satisfaction. Proven experience in a customer service or call center role (preferred). Strong verbal and written communication skills in English (or other required languages). Proficiency in using CRM software, email platforms, and call center tools. Ability to multitask, manage time effectively, and handle high-pressure situations. Problem-solving skills and a customer-focused attitude. Basic computer skills and familiarity with office software (e.g., MS Office). High school diploma or equivalent (Bachelor’s degree preferred). Willingness to work in shifts, including nights, weekends, and holidays.