Call Center Agent
Job Summary
ContantiKnow PH is hiring Call Center Agents for Voice and Non-Voice Accounts with a fast, one-day onsite application process. Responsibilities include handling customer inquiries, providing accurate information, and resolving concerns professionally. Qualified candidates must have good English communication skills and be willing to work onsite on shifting and night schedules.
Responsibilities
- Handle customer inquiries via calls or written communication
- Provide accurate information and resolve customer concerns
- Assist with account issues, requests, and basic troubleshooting
- Maintain service quality and meet performance standards
Required Skills
- Good English communication and comprehension skills
- Willingness to work onsite, shifting schedules, and night shifts
- Customer service experience is an advantage
Job Details
JOB RESPONSIBILITIES
Handle customer inquiries through calls or written communication, depending on the assigned account.
Provide accurate information and resolve customer concerns professionally.
Assist customers with account-related issues, requests, and basic troubleshooting when needed.
Maintain service quality and meet account performance standards.
JOB REQUIREMENTS
High School Graduate (Old Curriculum), Senior High School Graduate, or higher.
Good English communication and comprehension skills.
Willing to work onsite, on shifting schedules, and night shifts.
Fresh graduates, first-time jobseekers, and career shifters are welcome.
At least 6 months of international customer service experience is an advantage, but not required for all accounts.
SALARY & BENEFITS
Competitive salary package, with potential bonuses and incentives.
Paid training, night differential, and holiday pay.
Career growth opportunities.
One-day onsite hiring process and potential same-day job offer for qualified applicants.