Payment Processing Clerk

Role: Payment Processing Clerk – Outbound Settlement Work Arrangement: Work from Home Schedule: Night Shift Job Description: The Payment Processing Clerk – Outbound Settlement is responsible for outbound claims payments settlement processing. You will utilize a variety of reporting, analytical, and task management tools to accomplish your tasks. In this role, you will interact with multiple departments within the company, including the support and development teams. You will work with various payment providers, financial institutions, and One Inc departments to resolve settlement and processing issues. Key Responsibilities: - Research and resolve discrepancies in payments. - Process ACH Returns. - Handle check exceptions. - Initiate wire transfers and ACH originations for daily movement of funds. - Communicate with payment providers, financial institutions, and vendors regarding payment processing issues. - Coordinate with One Inc support team in researching and responding to customer inquiries and reports of payment issues. Qualification and requirements: - Strong written and verbal communication skills - Proficiency in Microsoft Office applications required; intermediate Excel skills highly desired - Ability to be flexible and function efficiently when urgent situations arise - Excellent attention to detail, strong investigative skills, and exceptional analytical skills - Ability to communicate professionally and provide excellent customer service - Excellent time management skills - Ability to efficiently multi-task and prioritize Education & Experience: - Degree in Accounting or related field and at least 3 years of relevant experience - At least one year of night-shift experience required - English fluency required Desired Traits: - Growth Mindset - Problem Solver - Demonstrates Ethical Behavior - Leverages Resources - Strong Drive - True Team Player - Supportive & Adaptable to Change - Commitment to Personal & Professional Development Non-negotiable skills & requirements: - Strong written and verbal communication skills - Work PH Night Shift (At least one year of night-shift experience required) - Excellent attention to detail, strong investigative skills, and exceptional analytical skills - Ability to work independently as well as collaborate with the team - Proficiency in Microsoft Office applications required; intermediate Excel skills highly desired Perks & Benefits (Work From Home): - Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment - Flexible leave credits which may be used for vacation, emergency and sick leaves - Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled - Superb and exciting Mid-Year Parties – with items to give away and cash prizes! - Endless opportunities for career advancement - Annual Performance Review with Salary Increase - We set you up for success with a company-provided PC/Laptop and fiber internet connection - Tech-on-wheels Support - Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues - International career growth and connections - Unlimited cash incentives for hired referrals - Mental Wellness Employee Assistance program through Lifeworks - In-house psychiatrist available to support employees' well-being - Become part of the Employee Share Units program - Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.