Healthcare Account Representative
Job Summary
The Healthcare Account Representative will handle customer inquiries regarding healthcare services, benefits, and medical-related concerns while providing accurate information. Responsibilities include assisting customers with health plans, verifying account information, and coordinating with departments to resolve issues. Candidates should possess good English communication skills and be willing to work onsite in Cebu City on a shifting schedule.
Responsibilities
- Handle customer inquiries regarding healthcare services and benefits.
- Verify and update customer information in systems.
- Coordinate with relevant departments to resolve issues.
Required Skills
- Good English communication skills
- Basic computer skills
- Problem-solving skills
Job Details
Responsibilities
- Handle customer inquiries regarding healthcare services, benefits, and medical-related concerns.
- Assist customers with questions about healthcare plans, coverage, and eligibility.
- Provide accurate information and guide customers through available services.
- Verify and update customer information in company systems.
- Handle concerns professionally while maintaining confidentiality.
- Coordinate with relevant departments to resolve customer issues.
- Document customer interactions and ensure accurate records.
- Meet customer service quality and productivity targets.
Job Requirements
- At least Senior High School graduate.
- Good English communication skills, both verbal and written.
- Basic computer skills and familiarity with common applications.
- Strong communication and problem-solving skills.
- Customer-focused with good attention to detail.
- Ability to handle sensitive information with professionalism and confidentiality.
- Willing to work onsite in Cebu City.
- Willing to work on a shifting schedule.
- BPO or healthcare experience is an advantage but not required, depending on account qualifications.