Customer Service Representative
Job Summary
The Customer Service Representative will manage accounts receivable and handle billing inquiries. The role involves following up on outstanding payments and coordinating with various teams to resolve claim issues. You will be responsible for maintaining accurate billing records and meeting specific productivity targets.
Responsibilities
- Manage accounts receivable and outstanding payments
- Review and resolve denied or pending claims
- Update payment status and billing records
- Meet productivity and collection targets
Required Skills
- Minimum 6 months BPO experience
- Billing, Financial, or Collections background
- Willingness to work onsite and shifting schedules
- Senior High School graduate or 2 years in college
Job Details
Responsibilities:
- Handle accounts receivable and unpaid balances.
- Follow up with customers or insurance companies regarding outstanding payments.
- Review denied, rejected, or pending claims.
- Verify billing information and account details.
- Update payment status and account notes in the system.
- Resolve customer concerns related to billing and payments.
- Coordinate with billing, collections, or healthcare teams.
- Process claim resubmissions or payment requests.
- Maintain accurate records and documentation.
- Meet productivity and collection targets.
Job Requirements:
- Onsite PE/SPE/SME.
- Senior High School Graduate or completed at least 2 years in college with no back subjects.
- Minimum of 6 months BPO experience in Billing, Financial, or Collections background (any of the three) for PE/SPE roles.
- SME Requirement: Collections background is mandatory.
- Must be willing to work onsite in Cebu.
- Must be willing to work on a shifting schedule.