Customer Service Representative
Job Summary
The Customer Service Representative provides product information, handles inquiries, and resolves complaints for new and prospective clients. The role involves maintaining accurate customer records and ensuring satisfaction through proactive follow-ups. Responsibilities also include upselling services and escalating complex issues as needed.
Responsibilities
- Provide product information and manual explanations
- Resolve customer complaints and troubleshoot issues
- Conduct follow-ups via phone, chat, or email
- Maintain and update customer account records
- Promote additional products and services
Required Skills
- Customer service orientation
- Conflict resolution and troubleshooting
- Proficiency in database management
- Communication and interpersonal skills
- Product knowledge retention
Job Details
Responsibilities:
- Providing introductory information, such as a product manual explanation, to prospective and new customers.
- Handling customer complaints and troubleshooting issues with products or services.
- Following up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services received.
- Accessing databases to retrieve account information for customers.
- Letting customers know about additional products or services that might benefit them.
- Escalating queries and concerns when necessary.
- Updating customer records following each contact.
- Staying up to date on the latest products and services an organization provides.