Customer Service Sales Rep
Job Summary
The Storage Specialist acts as a front-line representative responsible for promoting company services and maintaining facility standards. This role focuses on providing exceptional customer service, managing administrative documentation, and ensuring occupancy and income goals are achieved. The position requires a professional approach to handling client inquiries, sales, and site maintenance tasks.
Responsibilities
- Provide world-class customer service
- Manage sales and tenant documentation
- Perform site inspections and facility maintenance
- Handle administrative reporting and system data entry
Required Skills
- Bachelor’s degree
- Customer service experience
- Proficiency in M365 (Excel, SharePoint, Word)
- Strong communication and negotiation skills
Job Details
JOB RESPONSIBILITIES:
- Provides world-class customer service by building stronger customer relationships with our current clients and identifies and nurtures potential new clients.
- Enters customer and potential customer details accurately into the management system.
- Ensures accurate reporting (using management software) and explains discrepancies, exceptions, and abnormalities daily and monthly.
- Supports the development and documentation of company operational procedures.
- Promotes product at the business site, via email, over the phone, and occasionally through customer visits.
- Resolves customer problems and professionally handling telephone and walk-in inquiries.
- Sells and Rents in-store merchandise and maintains supplies of moving and packing materials.
- Maintains all required tenant documentation in a neat and orderly manner as directed by the management.
- Assists in following up overdue tenants and sending out invoices when needed.
- Conducts physical Site Inspection of the self-storage facility and supports the auditing of the facility and operations.
- Assists in ensuring a neat, clean, safe, secure, and world-class facility by maintaining a world-class facility.
- Provides general administrative support and other related self-storage specialist tasks as required by the management.
JOB REQUIREMENTS:
- The candidate must possess at least a bachelor’s degree or equivalent.
- Proven experience handling customer service or equivalent.
- Knowledge in M365 (Excel, SharePoint, word).
- Excellent written and verbal communication skills.
- Customer focus & strong interpersonal skills.
- Pays attention to detail, and multi-tasker.
- A team player and can work with minimal supervision.
- Excellent negotiation and interpersonal skills.