Customer Service Representative
Job Summary
The Customer Service Representative handles customer inquiries and provides support across phone, email, live chat, and Amazon messages. This role focuses on resolving concerns efficiently while maintaining high standards of professionalism and customer experience. The individual works closely with management to stay updated on products and policies while ensuring accurate information management.
Responsibilities
- Manage inbound/outbound calls and messages
- Resolve billing and order inquiries
- Maintain accurate customer database records
- Coordinate with management on policies
Required Skills
- 3+ years customer service experience
- Native-level English proficiency
- Multi-channel support (Call, Chat, Email)
- Strong problem-solving abilities
Job Details
Key Responsibilities:
• Handle incoming customer calls related to billing, orders, product concerns, and general inquiries
• Make outbound calls for order confirmation, stock updates, and follow-ups
• Provide accurate and timely responses via phone, email, live chat, and Amazon messages
• Maintain professionalism and build strong customer relationships in every interaction
• Update and manage customer information in the database during and after each interaction
• Stay informed on product knowledge and company policies through coordination with management
Qualifications:
• At least 3 years of customer service experience (BPO preferred)
• Strong communication skills with close to native-level English proficiency
• Experience handling calls, chat, and email support
• Detail-oriented with good problem-solving skills
• Willing to work onsite and on a night shift schedule