Customer Service Supervisor
Job Summary
The Customer Service Supervisor is responsible for leading frontline agents to ensure operational efficiency and quality service. This role involves monitoring system data, enforcing compliance with operational procedures, and maintaining high customer service standards. The position requires a college graduate with strong communication skills and, preferably, prior supervisory experience.
Responsibilities
- Manage frontline agent activities
- Ensure service quality and operational compliance
- Monitor system data and parameters
Required Skills
- College graduate
- Strong communication skills
- Supervisory experience
- Computer literacy
Job Details
Responsibilities:
- Responsible for planning, controlling, leading, and organizing the activities of the frontline agents.
- Ensures prompt response and dispatch time and compliance with the operational procedures to meet the standard quality service of the company.
- Updates and monitors data and parameter entered the system.
- Ensures that customer service standards are met.
Qualifications:
- College graduate of any four-year course.
- Preferably with Supervisory experience or equivalent.
- Good in oral and written communication.
- Computer literate.
- Good moral character.
- With updated NBI and Police Clearance.
- With TOR and Diploma or Certificate of Attendance/Certificate of Completion.
- With proof copy of government numbers (SSS, TIN, Pag-Ibig and PhilHealth).