Customer Service Specialist
Job Summary
BCRemit is seeking a dedicated Customer Service Specialist for an office-based role in Angeles City. The position involves handling customer inquiries, processing transactions, and maintaining high service standards. Employees can earn significantly above base salary through a performance-based incentive program.
Responsibilities
- Manage customer inquiries with empathy
- Process daily business transactions accurately
- Resolve pending concerns in a timely manner
- Utilize office tools for workflow management
Required Skills
- Prior customer service experience
- Proficiency in Google Workspace
- Strong communication and empathy
- Financial sector knowledge (plus)
Job Details
Key Responsibilities:
- Answer customer queries with patience, clarity, and a high level of empathy.
- Accurately review and process daily business transactions.
- Follow up on pending concerns and ensure they are resolved in a timely manner.
- Build and maintain excellent relationships with both customers and your co-workers.
- Utilize office applications and online tools (Google Workspace, Sheets, Drive) to track and manage work.
Qualifications:
- Experience: Prior customer service experience is highly preferred.
- Location: Must currently reside in or very near Angeles City, Pampanga.
- Education: High School graduate or College degree holder.
- Technical Skills: Comfortable using standard office software, spreadsheets, and online applications like Google Drive.
- Soft Skills: A huge amount of empathy, strong communication skills, and a genuine desire to help people.
- Preferred Experience: A background or foundational knowledge in the financial or business sector is a major plus!