Customer Service Representative
Job Summary
We are seeking customer-focused individuals to join our growing team as Customer Service Representatives for a voice account. The role involves managing inbound and outbound calls to assist customers with inquiries and troubleshooting. Candidates will benefit from comprehensive training and a 100% virtual recruitment process.
Responsibilities
- Handle inbound and outbound calls
- Resolve customer inquiries and concerns
- Troubleshoot product and service issues
- Document customer interactions accurately
Required Skills
- Strong English communication skills
- Basic computer navigation
- Typing proficiency
- Ability to work shifting schedules
Job Details
Primary Responsibilities
- Assist customers by answering inquiries and resolving concerns through phone calls.
- Provide accurate information regarding products, services, and account-related concerns.
- Troubleshoot customer issues and offer appropriate solutions.
- Document customer interactions and maintain accurate records.
- Deliver excellent customer service while meeting quality and performance standards.
Qualifications
- High School Graduate (Old Curriculum) or Senior High School Graduate.
- Good English communication and conversational skills.
- Basic computer navigation and typing skills.
- Willing to work on a shifting schedule, including nights, weekends, and holidays.
- BPO experience is an advantage but not required.