Customer Service Assistant
Job Summary
We are looking for a Customer Service & Social Media Assistant to join our growing team based in Manila. The role involves managing client inquiries across various messaging platforms and supporting social media content creation. Fresh graduates are welcome to apply for this full-time on-site position.
Responsibilities
- Manage customer inquiries via messages and phone
- Support social media content creation
- Perform data entry and coordination tasks
Required Skills
- Strong communication skills
- Proficiency in Google Workspace
- Familiarity with messaging apps
- Customer service orientation
Job Details
Job Title: Customer Service & Social Media Assistant
Industry: Electronics
Work Setup: On-site (Manila)
Job Responsibilities:
- Answer customer inquiries via messages and phone calls.
- Respond to clients through Viber, WhatsApp, and Email.
- Provide timely and professional customer support.
- Assist in creating TikTok / social media videos (scripts provided).
- Basic data entry and coordination using Google tools.
Qualifications:
- Preferably with customer service experience (fresh grads welcome).
- Good communication and strong soft skills.
- Must know Google Sheets, Google Drive, and Google Docs.
- Comfortable using messaging apps and online tools.
- Willing to learn and be trained.
- Responsible, organized, and detail-oriented.
Schedule:
- Monday to Saturday, 8:30AM to 5:30PM.