Customer Service Admin

Duties and Responsibilities: - Handle and respond to buyer and seller inquiries received through email, telephone calls, SMS, Viber, WhatsApp, social media platforms, and walk-in visits, ensuring timely acknowledgment, accurate information, and prompt resolution of concerns. - Review customer accounts, validate submitted documentary requirements, and process customer requests by coordinating with the appropriate departments to ensure timely and accurate completion. - Prepare, lodge, monitor, and maintain Special Request Forms (SRFs) through both hard copy documentation and the NOAH System, including endorsement for Management approval and coordination with concerned departments for implementation. - Prepare and release Management Disposition Letters, communicate approval or disapproval of requests to concerned parties, and ensure proper implementation of approved dispositions. - Coordinate with the Construction Team and other concerned departments to obtain updates on unit status, construction progress, readiness, manifestations, and clearances required for the processing of unit viewing requests. - Process and coordinate buyer viewing requests by arranging viewing schedules and facilitating mock-up unit visits when the actual unit is not yet available for viewing. - Provide front-line customer assistance to walk-in buyers and sellers by addressing project-related inquiries, requests, account concerns, and documentary requirements while ensuring a positive customer experience. - Handle customer concerns related to delayed turnover, construction progress, and other post-sales issues by coordinating with concerned departments, providing regular updates, and managing customer expectations regarding unit completion and turnover schedules. - Maintain, update, and monitor Customer Service databases, monitoring tools, trackers, and records to ensure the accuracy, completeness, integrity, and timely reporting of customer transactions, requests, and operational data. - Coordinate with internal departments to facilitate the timely processing and resolution of customer requests while ensuring compliance with established service standards and company policies. - Prepare operational reports, monitoring reports, and other documentation required by Management to support decision making and operational efficiency. - Perform other administrative, operational, customer service, and special assignments that may be assigned by the Immediate Supervisor and Management from time to time. Qualifications: - Bachelor's Degree holder / Graduate of any 4-year course - With at least 1-2 years' experience in Customer Service (Real estate customer service experience is an advantage) - Proficient in MS Office (Word, Excel, PowerPoint) - Excellent Interpersonal Skill - Has the ability to multi-task - Good Problem-solving Skill