Customer Service Representative
Job Summary
We are hiring Customer Service Representatives for a Ticketing Blended opening in ONE Makati. This role focuses on assisting customers with ticketing, booking, schedule changes, cancellations, refunds, and related concerns. The representative will handle inquiries through voice and non-voice channels while ensuring professional and accurate support.
Responsibilities
- Handle customer inquiries via blended channels
- Manage ticketing, bookings, and refunds
- Document interactions and resolutions
- Meet performance and quality targets
Required Skills
- 1+ year BPO International experience
- Strong communication skills
- Attention to detail
- Willingness to work shifting schedules
Job Details
Key Responsibilities
- Handle customer inquiries through assigned blended support channels.
- Assist customers with ticketing inquiries, booking support, schedule changes, cancellations, refunds, and general account concerns.
- Provide accurate information based on account policies and procedures.
- Document customer interactions, actions taken, and resolutions accurately in the system.
- Resolve customer concerns professionally while maintaining a positive customer experience.
- Escalate complex or unresolved cases to the appropriate team when needed.
- Follow quality, compliance, and customer service standards.
- Meet performance targets related to productivity, quality, attendance, and customer satisfaction.
Qualifications
- High School Graduate or Senior High School Graduate and above.
- Must have at least one (1) year or more of BPO International Account experience.
- Good to excellent communication and customer service skills.
- Comfortable handling blended customer support.
- Strong attention to detail and ability to follow account procedures.
- Willing to work onsite in ONE Makati.
- Willing to work on shifting schedules, including weekends, holidays, and night shift if required.