After Sales Customer Service
Job Summary
The Customer Service Representative serves as a primary liaison between customers and the company. The role focuses on providing accurate product information, resolving customer concerns efficiently, and maintaining high levels of satisfaction. Key duties involve managing incoming communications and ensuring adherence to company service standards.
Responsibilities
- Manage incoming customer calls
- Identify and resolve customer needs
- Maintain customer records and accounts
- Handle complaints and provide solutions
- Ensure adherence to service policies
Required Skills
- 2+ years CSR voice experience
- Neutral accent and clear speech
- Excellent written communication
- Multitasking ability
- Teamwork and stress management
Job Details
Key Accountabilities:
- Manage large amounts of incoming calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet or exceed client metric obligations.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Qualifications:
- Has completed at least 2 years or 82 units of college.
- With at least 2 years CSR work experience for a voice account.
- Able to understand the different accents and able to speak clearly using a neutral accent.
- Excellent online communication skills including spelling, grammar, tone and professionalism.
- Strong teamwork skills.
- Willing to work at our Nuvali, Sta. Rosa site.
Personal Competencies and Attributes:
- Ability to maintain a positive attitude.
- Demonstrate a good cultural fit against Company values and beliefs.
- Prepared to actively work as part of a team.
- Able to meet challenges and can handle stressful situations.
- Has customer service experience, including the ability to work well with the public and to adopt a customer perspective mindset.
- Ability to multitask proficiently for sustained periods of time.
- Ability to understand Asurion websites from a customer’s perspective.
- Highly developed sense of integrity and commitment to operational excellence.
- Ability to work with, advise and drive solutions through all levels of an organization: from line operators to senior management.
- Adaptable and willing to learn new technologies.